The very best training days in the North of England
Your training day has over 20 years experience in delivering bespoke telecoms training packages and takes the pain out of organising and monitoring events
What We Do
From an initial discussion about the desired outcomes and value of the training, through the planning to the delivery and close, we ensure your training exceeds your expectations
Planning & Preparation
Its all about you and your reasons for holding a training event. It may be product related, industry related, account management or remote selling. We spend time discussing your requirements and the staff that will be the audience to ensure the day exceeds your requirements
Location & Venue
Choosing the venue is important. Whether that’s your office or a recommendation of our choice, the venue will play a large part in creating the right atmosphere and attracting guests. We will work with you on managing the venue, arrange food and drinks, devise activities throughout the day.
Results & Follow Up
It’s important that any training provided is received well by the intended audience and that the learning from the training is retained.
Each session is measured by way of small simple tests along the way which can be reported on and then followed up on a few days after each session.
Courses and Products
Introduction to Telecoms
Designed for people new to the industry or wanting to get in to the industry in either sales, pre sales or admin roles. The course goes from Alexander Graham Bell right up to current day and covers the changes coming in the next 4 years.
Courses for End Users on; CallSwitch Basics and Apps, CallSwitch for Teams, Call recording and Contact Centre - new content added regularly